Less Paperwork.
Better Evidence.
Safer Support.
Who Am I / NDIS Support Buddy helps NDIS providers capture point-of-care evidence as support happens — turning every shift into a structured, audit-ready record of care.
Trusted by Australian NDIS providers and pilot partners
Live Insight
“Participant was highly engaged during morning tea. No mobility issues noted.”
Built for NDIS providers
Aligned to NDIS Practice Standards and the 13 Australian Privacy Principles — designed for the realities of frontline support, not retrofitted from a generic CRM.
Privacy by design
Role-based access, least-privilege controls and granular consent built into every workflow. Participant data stays in Australian Microsoft data centres.
Human-in-the-loop AI
AI drafts shift summaries and flags incomplete evidence — but humans always review, decide and approve. No autonomous clinical decisions.
Australian privacy aligned
Data hosted in Australia. ISO 27001 aligned controls. SOC 2 aligned operations. Built on the same Microsoft Cloud trusted by Australian government.
From fragmented to trusted
Stop chasing paper. Start proving care.
The Challenges
Fragmented documentation
Scattered across paper, files and multiple systems.
Administrative burden
Too much time on paperwork, less time with participants.
Weak evidence for review
Hard to prove what happened, when and by whom.
Late, incomplete incidents
Logged after the fact, missing critical context.
The Outcomes
Less paperwork
Capture once at the point of care. Automate and eliminate duplication.
Better evidence
Real-time, verified and structured evidence that stands up to review.
Safer support
Stronger oversight, earlier insights and better outcomes.
Audit ready, always
Every shift becomes a reviewable, NDIS-aligned record.
Real-world value. Measurable outcomes.
35%
less admin time
Reduce admin with digital workflows and smart capture.
50%
faster plan reviews
Find what you need fast for plan reviews and audits.
100%
audit-ready records
Always audit-ready with continuous improvement.
The Platform
One platform.
Every stakeholder.
Six purpose-built modules connecting support workers, families, providers and allied health — sharing one structured evidence model on Microsoft Cloud.
Support Worker Mobile App
Capture visits, notes, photos, voice and incidents in real time — even offline.
Learn more →Parent / Guardian App
Stay informed, provide consent and view approved updates securely.
Learn more →Provider Dashboard
Real-time visibility, compliance tracking and quality insights across every shift.
Learn more →Admin & Configuration Portal
Configure forms, workflows, compliance tasks and business rules with ease.
Learn more →Evidence Pack Generator
One-click compliant packs for plan reviews, audits and funding submissions.
Learn more →Allied Health / Buddy Module
Discipline-specific tools and templates that integrate seamlessly across teams.
Learn more →
Responsible AI
AI assists.
Humans decide.
AI helps draft summaries and check completeness, but humans always review, decide and approve. Your data, your decisions, your responsibility — aligned with the Australian Voluntary AI Safety Standard.
Capture
Voice, checklist and media captured at the point of care.
AI Draft
Azure AI structures evidence and flags gaps — clearly labelled.
Human Approve
Supervisor reviews, edits and signs off. Evidence becomes official.
The Process
From referral to continuous improvement.
Referral & Setup
Provider setup and participant record created.
Shift Preparation
Worker login, checklist and SOP prompts prepared.
Point-of-Care Capture
Delivery support captured in the field, in real time.
AI Workflow Processing
AI summarises, classifies and checks completeness.
Supervisor Review
Review, approve or request changes — audit logged.
Stakeholder Visibility
Approved updates to participant, guardian and providers.
Evidence & Analytics
Generate evidence packs and drive continuous improvement.
Provider compliance
Real-time visibility across every shift.
Supervisor review workflows, structured incident capture and immutable audit logs — designed for NDIS Practice Standards and Australian Privacy Principles.
- ✓Structured evidence trail and supervisor review workflow
- ✓Incident documentation with notifications and follow-up actions
- ✓Audit logs and role-based access for sensitive data
- ✓Power BI dashboards and continuous compliance monitoring
Get started
See how real-time evidence can reduce risk, improve quality and save time.
Book a personalised demo or apply for our fixed-scope Point-of-Care Evidence Pilot.