01
Referral / Setup
Provider setup, participant record created, consent captured, support worker assigned, plan goals and Golden Rules configured.
Output
Ready-for-service participant profile
The Process
From referral to real-time evidence and continuous improvement.
The Who Am I / NDIS Support Buddy platform orchestrates every step — helping workers capture the right evidence, AI assists with documentation, supervisors ensure quality, and providers gain visibility to drive better outcomes.
02
Shift Preparation
Support worker login, assigned participant selected, profile / alerts / Golden Rules / SOP prompts reviewed, shift checklist completed.
Output
Escalate to admin / supervisor if needed
03
Point-of-Care Capture
Deliver support in the field. Voice notes, text notes, media, GPS / route log, incident capture, notifications and prompts in-app.
Output
Real-time operational evidence
04
AI Workflow Processing
Microsoft Foundry / Azure AI supports summarisation. Shift summary draft, incident completeness check, evidence classification, family update draft — humans review.
Output
Human review required (always yes)
05
Supervisor Review & Compliance Control
Supervisor reviews notes, incidents and summaries. Approve / reject / request changes. Audit log recorded. Consent and visibility rules applied.
Output
Approved for submission
06
Stakeholder Outputs & Provider Visibility
Parent / guardian approved updates. Provider dashboard visibility. Review queue and incident management. Evidence completeness monitoring. Allied health inputs.
Output
Compliance monitoring
07
Evidence Pack, Analytics & Continuous Improvement
Evidence pack generation, plan review pack, structured summaries, Power BI dashboards, compliance trends, documentation quality, support plan adherence.
Output
Continuous improvement feedback loop
Who does what
Five roles. One connected workflow.
Role
Support Worker
01Provides participant information and consent
02Prepares for shift and confirms information
03Delivers support and captures real-time evidence
04Reviews AI drafts and ensures accuracy
05Receives feedback and updates
06Collaborates on updates and provides additional inputs
07Provides feedback for continuous improvement
Role
AI / Platform
01Provisioning and configuration
02Data retrieval, alerts and SOP prompts
03Secure data capture and task orchestration
04AI processing, summarisation, classification and drafting
05Audit, consent rules and workflow enforcement
06Data aggregation and visibility services
07Analytics models and insights generation
Role
Supervisor / Provider
01Approves setup and service allocation
02Provides guidance and escalation support
03Monitors live support if needed
04Oversees quality and compliance controls
05Reviews, decides and ensures compliance
06Manages incidents, reviews and reports
07Uses insights to improve services and practices
Role
Parent / Guardian
01Consents and shares preferences
02Visibility of plan and expectations
03Receives updates and notifications
04Reviews AI-drafted family updates
05Receives outcomes and approval notifications
06Views approved updates and provides feedback
07Engages in improvement and plan reviews
Role
Admin / Compliance
01Configures system, roles and policies
02Maintains templates, checklists and rules
03Ensures data quality and system integrity
04Maintains AI models, knowledge and prompts
05Maintains audit trails, policies and compliance
06Monitors compliance and data quality
07Generates reports and drives improvements
Human-in-the-loop only
AI assists. Humans decide.
AI helps draft summaries and check completeness, but humans always review, decide and approve. Your data, your decisions, your responsibility.
See it work end-to-end
See the platform in action.
Discover how the Who Am I / NDIS Support Buddy platform simplifies documentation and improves outcomes.