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Architecture & Workflow

How the software is built and how the work flows.

A layered, Microsoft-first architecture paired with a human-in-the-loop workflow — from the moment a participant is referred through to continuous improvement.

Isometric illustration of the SFG platform architecture

Whiteboard view

The full picture, one canvas.

A Miro-style board showing every layer and how they connect — from the worker in the field, through AI and governed data, down to Microsoft Azure and security.

SFG · NDIS Support Buddy — System Board
CLIENTSEXPERIENCE & WORKFLOWAI & AGENTS (HUMAN-IN-THE-LOOP)OPERATIONAL EVIDENCEINTEROPERABILITY · ANALYTICSPLATFORM & SECURITYSupport WorkerMobile AppParent / GuardianMobile AppProviderDashboardAdmin PortalConfiguration
Microsoft TeamsCollaboration
Tasks & ChecklistsSmart PromptsApprovals & EscalationsNotifications
Azure AI FoundryOrchestration
Shift SummaryDraftingEvidence ClassificationTagging & routingFamily UpdatesDrafted summaries
Microsoft DataverseParticipants · Shifts · Incidents · SOPs · Consent · Files · Audit
Secure APIs & Event BusFHIR-aware
Microsoft FabricLakehouse
Power BIInsights & KPIs
Evidence PacksAudit & assurance
Azure
Entra ID
Purview
Defender
Sentinel
App Insights
CONTINUOUS FEEDBACK LOOP
ClientsWorkflowAI & AgentsDataInteropAnalyticsPlatformScroll horizontally on smaller screens →

System architecture

A layered Microsoft-first stack.

Clients sit on top of governed workflow, AI, evidence, interoperability and analytics services — all running on Azure with Entra ID, Purview and Defender underneath.

Clients

Support Worker AppParent / Guardian AppProvider DashboardAdmin PortalMicrosoft Teams

Experience & Workflow

Tasks & ChecklistsSmart PromptsApprovalsNotificationsEscalationsM365 Collaboration

AI & Agents (Human-in-the-loop)

Azure AI FoundryShift SummaryIncident CompletenessEvidence ClassificationFamily Update Drafts

Operational Evidence

Microsoft DataverseParticipantsShiftsIncidentsSOPsConsentFiles & MediaAudit Trail

Interoperability

Secure APIsEvent BusImport / ExportFHIR-AwareAzure Health Data

Analytics & Intelligence

Power BIMicrosoft FabricCompliance TrendsDoc QualityPlan Adherence

Platform & Security

Microsoft AzureEntra IDPurviewDefenderSentinelApp InsightsAustralia Region

Data flows downward into governed storage and upward into client experiences; every layer is observable and auditable.

From point-of-care to insight

One platform. Every surface.

Workers capture as they go
In the field

Workers capture as they go

Tap-to-log notes, photos, GPS and incidents on any device.

Smart shift checklists
On mobile

Smart shift checklists

Pre-shift prep, point-of-care steps and end-of-shift handover in one app.

Provider analytics
In the office

Provider analytics

Power BI dashboards on compliance, quality and plan adherence.

End-to-end workflow

Seven steps. One connected flow.

01

Referral / Setup

Participant profile, consent, Golden Rules configured.

02

Shift Prep

Worker reviews profile, alerts, SOPs, checklist.

03

Point-of-Care Capture

Notes, media, GPS, incidents in the field.

04

AI Processing

Azure AI drafts summaries; humans review.

05

Supervisor Review

Approve / reject / request changes. Audit logged.

06

Stakeholder Output

Family updates, provider dashboards, allied health.

07

Evidence & Analytics

Evidence packs, Power BI trends, continuous improvement.

Feedback from step 07 loops back into step 01 — insights continuously improve setup, SOPs and Golden Rules.

Want a deeper walkthrough?

Get an architecture & workflow briefing.

We'll map our platform to your environment, integrations and compliance needs.